Tips to get along with customers

    1、If a customer is looking at a product for a long time, it indicates the customer is interested in the product, and it is a good opportunity for the seller to approach the customer.
    2、 If a customer touches a product, it indicates the customer has been interested in the product, and it is a good opportunity for the seller to approach the customer.
    3、If a customer suddenly stops, it indicates the customer has probably been attracted by some product or by the display, and it is a good opportunity for the seller to approach the customer.
    4、 If the seller finds the customer is looking for something, the seller shall approach the customer immediately so as to increase the possibility of purchase.
    5、When encountering customer’s sight, the seller shall smile and greet the customer, so as to increase the possibility to approach each other.

    There are some greeting words used in daily reception, such as:

⑴ During first reception to a customer, you may say “Welcome”, “Hello”, “Please” or “Good morning. welcome”.
⑵When replying a customer’s greeting, you shall say “Hello, need you my help?” while immediately going toward the customer.
⑶ When in busyness, you may say “Excuse me a moment.”
⑷When the customer is in hesitation, you shall lead the customer with a soft, kind tone using words like “This type is very suited for you.”
⑸When enouncing a customer who has no intention to buy, you may say “I’m sorry. We do not have the type you like.” or “I hope the next opportunity to serve you”
⑹When a customer is decided to buy, you shall smile and say “Ok. I will immediately give you the formalities.”
⑺During taking complaints from customers, you shall say “I’m sorry. I will immediately ask the manager and give you a satisfying answer as soon as possible. Please sit a while.” or “Thanks for your valuable advice.”
⑻ When making good-bye to a customer, you shall be kind and natural, saying “Thank you, welcome again” or “Please take it carefully.”